Privacy Policy 

Last Updated: May 2026 

The Creative Social (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information transparently and securely. 

This Privacy Policy explains how we collect, use and protect your information when you visit our website, book events, contact us or interact with our services. 

 

1. WHO WE ARE 

The Creative Social Website: www.thecreativesocial.co.uk Email: info@thecreativesocial.co.uk 

We are the data controller responsible for your personal information under applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018. 

 

2. INFORMATION WE COLLECT 

We may collect and process the following information: 

Information you provide directly: 

  • Name  

  • Email address  

  • Phone number  

  • Billing information  

  • Event booking details  

  • Information submitted through contact forms or newsletter sign-ups  

Information collected automatically: 

  • IP address  

  • Browser/device information  

  • Website usage data  

  • Cookies and analytics data  

Squarespace and connected third-party services may also collect technical website usage information.  

 

3. HOW WE USE YOUR INFORMATION 

We use your information to: 

  • Process event bookings and payments  

  • Communicate about bookings or enquiries  

  • Send marketing emails where consent has been provided  

  • Improve our website and services  

  • Maintain website security  

  • Comply with legal obligations  

We only collect information necessary for legitimate business purposes. 

 

4. PAYMENT PROCESSING 

Payments on our website are securely processed by: 

We do not store your full payment card details. 

Payment providers process your information according to their own privacy policies: 

 

5. EMAIL MARKETING 

If you opt in to receive updates, we may send occasional emails about: 

  • upcoming events  

  • offers  

  • news  

  • workshops  

You can unsubscribe at any time using the unsubscribe link in emails or by contacting us directly. 

 

6. COOKIES 

Our website may use cookies and similar technologies to: 

  • operate the website  

  • improve performance  

  • understand visitor behaviour  

  • support analytics and marketing tools  

You can manage cookie preferences through your browser settings and cookie banner preferences. 

Squarespace provides cookie and privacy tools to support GDPR compliance.  

 

7. HOW WE STORE AND PROTECT DATA 

We take reasonable technical and organisational measures to protect personal information against: 

  • unauthorised access  

  • misuse  

  • loss  

  • disclosure  

Your information is stored securely using trusted third-party providers including Squarespace and Stripe. 

 

8. HOW LONG WE KEEP YOUR DATA 

We only retain personal information for as long as reasonably necessary: 

  • to fulfil bookings  

  • comply with legal/accounting obligations  

  • manage customer relationships  

Marketing consent data is retained until you unsubscribe. 

 

9. SHARING YOUR DATA 

We do not sell your personal data. 

We may share data with trusted service providers including: 

  • Squarespace  

  • Stripe  

  • email marketing platforms  

  • accountants or professional advisers where necessary  

These providers process information securely and only as required to deliver services.  

 

10. YOUR RIGHTS 

Under UK GDPR, you may have rights to: 

  • access your personal data  

  • correct inaccurate information  

  • request deletion  

  • restrict processing  

  • object to marketing  

  • request data portability  

To exercise these rights, contact: info@thecreativesocial.co.uk 

You also have the right to complain to the UK Information Commissioner’s Office (ICO): ICO Website 

 

11. THIRD-PARTY LINKS 

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. 

12. POLICY UPDATES 

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated revision date.